Politique de remboursement

Return and Refund Policy for Colette et Gastón Online Store

At Colette et Gastón, we strive to provide high-quality products for your beloved pets. We understand that sometimes circumstances may arise where you need to return a purchase. Our Return and Refund Policy is designed to make the process simple and hassle-free for our valued customers.

1. Returns

We gladly accept returns within 14 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include a copy of the original receipt or proof of purchase with your return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

- Contact our Customer Service team at contact@gmail.com to notify them of your return.
- Package your item securely, including all original packaging and documentation.
- Ship the item to the address provided by our Customer Service team.

Please note that the customer is responsible for all return shipping costs.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 to 30 days.

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact our Customer Service team at contact@gmail.com to arrange for a replacement.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

- Personalized or customized products.
- Sweaters / Knitwear
- Gift cards.

6. Cancellations

If you wish to cancel an order, please contact our Customer Service team in the first 5 hours. After 1 day, we will start to produce the order, it cannot be canceled, and our standard return policy will apply.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team within 3 days of receiving your order. We will work with you to replace the item.

8. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Service team at colettetgaston@gmail.com.

Colette et Gastón reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing us. We appreciate your trust and loyalty.

Colette et Gastón Customer Service Team